Frequently Asked Questions

Delivery

What are the available delivery methods?

The available delivery method is delivered according to the regions, and the delivery price differs for each region, and delivery is on the same day or does not exceed 24 hours, and there is another method, delivery within two hours. Upon request, you must choose the delivery method

Do you ship internationally?

Unfortunately, there is no international shipping currently, we only deliver throughout the State of Qatar

How long will it take to receive my order?

When you place an order, you must choose the type of regular delivery. Delivery takes place within 24 hours, or on the same day, or express, which takes only two hours.

PAYMENT

What are the accepted payment methods?

Payment methods currently available electronically You can use a credit card, bank card, or all cards that work with the "NAPS" network. The Qatari banking network. We accept all Qatari bank cards and common payment methods such as Visa and Master Card, as well as Apple Pay and Google / Google Pay and American Express

Order & Retunrs

How do I place an Order?

You can browse our online store by searching for the product or browsing the categories, choosing the appropriate product, adding the product to the shopping cart, then choosing the delivery method, filling in the required data, and then proceeding with the payment process.

How Can I Cancel Or Change My Order?

You must contact customer service if you want to change the product or delete a product from the order and replace it with another product if this is suitable for you

Do I need an account to place an order?

The process of creating an account or logging in is not compulsory, but if you want to follow up on your previous orders or save delivery data to save time in ordering in the next times, you can create your own account

How Do I Track My Order?

You can track the status of your order by entering My Orders, following up on the status of the order, or contacting customer service for assistance

How Can I Return a Product?

You must read the return policy page or contact customer service
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